DAYINLINEN

FAQ

IIf you have not found the answer to your question in this section, please contact us dayinlinen@gmail.com. Or via a convenient messenger for you : +380990978227. We are in touch 24/7.

 

1. How much does the delivery cost?

If you live in Ukraine, we will deliver your order for free by Nova Poshta.

If you live outside of Ukraine, we have two delivery options:

  • Free standard shipping 8-10 business days.
  • Express shipping 20 $ 3-5 working days.

2. When will my order be shipped?

On the second business day, after the full amount for the goods is credited to our bank account, we will send your order using the delivery method you have chosen. If the goods are out of stock or you need to make it on an individual request (individual length of trousers, size of the elastic band of trousers) - the order can be sent later, we will notify you about it.

For information about additional services provided by our company, please contact us by email dayinlinen@gmail.com or via a convenient messenger for you.

3. How can I track my order?

If you have chosen the DHL Express delivery option, we will send you a track number. You will have opportunity to  track your parcel on the official website of DHL.

If you have chosen Standard delivery, you will receive a letter from us that the parcel has been sent and the approximate time  for waiting for a call from the courier of the delivery service.

4. Can I return an item if it doesn't fit me?

Your satisfaction with our product and service is the most important thing to us, so if you are not 100% happy with your purchase, you can return the item within 14 days of receiving it for a full refund or exchange. Please see our section on exchanges and returns for more details.

5. Product parameters - such as the length of a shirt or trousers - where can I find it?

All the main parameters of the products can be found in the size chart.

6. Tell me how to determine the size if my waistline does not meet your recommendations?

Indicate your parameters in a letter or messenger - our stylist will fill out your wishes in a non-production application and you will receive a thing that will correspond exactly to your parameters.

7. How tall is your suit sewn?

When placing an order on the site, you must choose your height. The following variants are offered there: 160, 165, 170, 175 cm.

8. What if my height is over 175 cm?

When placing an order on the website or by texting with our stylist, indicate your height and we will take into account your wishes during the production process.

9. How can I determine the size?

The main task that we wanted to implement in our product is the feeling of your unlimited freedom and comfort. In order to determine the size - go to the Size Chart and find the recommended body parameters for each size. The main parameter when choosing a size should be the volume of the hips. About your height and waist, if they do not meet the standard in the table - let us know.

up